For HVAC, plumbing, electrical, landscaping & pest control
Stop losing $400 every time the phone rings unanswered.
Your AI workforce answers every call, books every job, dispatches the right tech, takes the deposit, sends the invoice, and follows up for a 5-star review. Without you.
The math of your industry.
62%
of calls to home services businesses go unanswered after hours and on weekends
$400
average lifetime value of a missed first-time call you never returned
8x/wk
the average shop misses this many high-intent calls, leaving $166K/yr on the table
The ROI for your business
What Sentica is worth to you.
An actual runbook
The 'flood' runbook.
When a customer calls and uses an emergency keyword, Ava follows this exact procedure — every time, day or night, with no supervisor on call.
{
"trigger": ["flood", "leaking", "burst pipe", "water everywhere"],
"agent": "ava",
"autonomy": "execute",
"steps": [
{
"step": 1,
"action": "calm_customer",
"script": "I'm sorry, that sounds stressful. Stay on the line — I'm getting a tech to you right now."
},
{
"step": 2,
"action": "instruct_safety",
"script": "First, find the main water shut-off valve. Usually near the water meter or where the main line enters the house. Turn it clockwise to close."
},
{
"step": 3,
"action": "page_oncall_tech",
"policy": "skip_dave_if_mid_job"
},
{
"step": 4,
"action": "quote_emergency_surcharge",
"value": "$185 + standard service"
},
{
"step": 5,
"action": "collect_deposit_via_stripe",
"amount": "$185"
},
{
"step": 6,
"action": "sms_owner_summary"
}
]
}Your core team
The agents that matter most for Home Services.
- Answers every call 24/7 in a natural voice
- Detects emergency keywords (flood, no heat, gas smell) and pages on-call tech
- Books jobs to the right tech based on service area + skill
- Quotes from your approved price sheet
- Collects deposits via Stripe in-call
- Dispatches the day's jobs and re-routes when a tech runs over
- Sends invoices the moment a job is marked complete
- Chases past-due invoices with personalized SMS
- Tracks truck inventory and reorders parts
- Sends you a morning briefing with the day's plan
- Replies to every Google review within minutes
- Sends seasonal promos (tune-up reminders, filter changes)
- Re-engages stale customers with personalized outreach
- Publishes SEO blog posts ("AC repair vs replace", etc.)
- Runs targeted ads inside your weekly budget
- Posts job ads when you need another tech
- Screens applicants against your hiring criteria
- Schedules interviews directly on your calendar
- Runs semi-monthly payroll and tracks PTO
Design Partner · Private Beta
"We were missing 1 out of every 3 calls — usually after 5pm. After 90 days with Sentica, we're answering 100%. The recovered revenue paid for the platform 19 times over."
Owner, 6-truck HVAC company in the Southwest US · Sentica design partner since Q1
Anonymized at the partner's request. Verified results, real business.
Questions from Home Services owners.
Will customers know they're talking to AI?+
Ava sounds like a real receptionist. Most callers don't notice. If asked directly, she's trained to be transparent: 'I'm an AI receptionist working for [Your Company]. I can book your job, take payment, and connect you with a tech.' Honesty preserves trust.
What if Ava books wrong — wrong tech, wrong slot?+
She works from your dispatch rules and your calendar. If something's wrong, you have a one-tap reschedule queue in the morning briefing. Wrong bookings during the first 30 days happen <2% of the time, and the self-improvement loop drives that toward zero.
Can she handle Spanish-speaking customers?+
Yes. Ava is fluent in 30+ languages and switches automatically when the caller does.
What about my existing FSM tool (Housecall Pro, ServiceTitan, Jobber)?+
Sentica integrates with all major field service management platforms. Ava books into your existing calendar; Sam reads jobs back out for dispatch. We don't replace your FSM — we drive it.
See your version of this.
A 30-minute demo, configured for a Home Services business like yours.
Book a Home Services demo